Privacy Policy
At Buzzard Care, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website buzzardcare.com or use our healthcare and domiciliary care services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect and process the following types of information:
- Personal Information: Name, email address, phone number, postal address, and any other details you provide through contact forms or enquiries.
- Health-Related Information: Information relevant to providing care services, shared voluntarily and handled with strict confidentiality.
- Technical Information: IP address, browser type, operating system, and website usage data collected through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and communicate with you
- Assess care needs and provide appropriate services
- Manage appointments and service delivery
- Improve our website, services, and user experience
- Comply with legal and regulatory requirements
We only use your information where it is lawful and necessary to do so.
3. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Your consent
- Performance of a contract or care agreement
- Compliance with legal obligations
- Legitimate interests in providing and improving our services
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only with:
- Healthcare professionals or partners involved in your care (where necessary)
- Regulatory or legal authorities if required by law
- Trusted service providers who assist us in operating our website or services, under strict confidentiality agreements
5. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
Access to personal and health-related information is restricted to authorised personnel only.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations.
Health-related data is stored securely and retained in accordance with applicable healthcare regulations.
7. Your Data Protection Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (where applicable)
- Object to or restrict processing of your data
- Withdraw consent at any time
To exercise these rights, please contact us using the details provided below.
8. Cookies
Our website may use cookies to enhance user experience and analyse website traffic. You can control or disable cookies through your browser settings.
For more details, please refer to our Cookie Policy (if applicable).
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website indicates acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Buzzard Care
Website: https://buzzardcare.com